Cleaning up Transportation Issues.

Purpose: This article is intended to instruct users on how to clean up student records that may be causing issues with transportation.

Missing Transportation for a student is usually caused by one of two issues.

1. The student needs a Transportation Request in IC.
2. The student does not have a Verified Address.

How to update Transportation Requests

1. Search the household and confirm the address has been verified

2. If the address being used for transportation is not verified
   1. confirm the address is correct for the student
   2. send the DSC HelpDesk (helpdesk@dataservice.org) and email request to have the address verified
      1. Once the address is verified, you will need to follow the steps below.
3. If the address is verified, go to the student's transportation screen (Student Information > General > Transportation)
   1. Confirm the correct (verified) address is being used in the Pick-Up Location and Drop-off Location in the Requests area
   2. If the Primary address is being used for transportation and does not match the pick-up/drop-off location, click the links Use for Pick-Up Location and User for Drop-Off location and save.

If you have any questions feel free to reach out to the DSC Help Desk at helpdesk@dataservice.org .

How to add a Transportation Request

Transportation Request instructions can be found in the Census Manual

Here is a link to the section describing how to:

• Enter a Bus Request.
• Edit a Bus Request

How to Check Address issues

• Household Quality

Contact our helpdesk for support